Shipping & Returns:
Shipping:
Returns Policy:
Our aim is to ensure that our customers have a pleasant and smooth experience buying from us. Occasionally things can go wrong and we are here to help. Subject to the following conditions, our customers can return most* of the items purchased from us within 14 days without giving a reason (re-stocking fees apply).
Download RMA form here. (If you have problems downloading the RMA form, please send an email to [email protected] quoting your order number)
Please note that all return requests must be received within 14 days of delivery.
All returns are subject to following conditions:
Defective or Dead on Arrival (DOA):
Non-defective returns:
If a returned item is found not defective or in reasonable working order, the cost of return shipping (if not already paid by the customer) and a minimum 20% restocking fee (see details here) will be deducted from the final refund due to the customer.
Re-stocking fees
Non-returnable returns:
- CDs, DVDs and other copyable media.
- Software products of any kind.
- License codes, license files (including PDFs) and activation files.
- Any products that have a usable license code or any subscription codes.
- Printers (unless still sealed and in original box)
- Ink cartridges, laser toners or any other consumable products that have been opened.